Senior Technical Support Engineer
Company: Nice Systems
Posted on: November 16, 2021
Position reports on a day-to-day basis to DSE Manager. Knowledge
of NICE solutions Work directly with client's System Engineers to
support the NICE infrastructure across the customer's organization
globally. Create record of the case and performing remediation in
accordance to the severity of the case. Provide L2/L3 support as
required of the technical support for the NICE product, and
utilize, engage and co-ordinate efforts with suppliers/other
representatives as needed. Assist client's Administrators with
questions and problems associated with the configuration,
administration, and management of users in the NICE system.
Document and maintain NICE system specifications (Site
Documentation) across all sites. Provide and evaluate proactive
Health Checks on a daily, weekly and monthly basis. Perform MAC
(Move/Add/Change) jobs Assist with NICE projects, installations,
and change management as required to support environment and
infrastructure. Perform NICE system maintenance across all sites as
required. The DSE is expected to manage the customer relationship
and expectations, communicate effectively, and troubleshoot and
resolve technical issues. Effectively manage time and maintain
regular communication and updates to both customer and management.
Participate in training classes, or special projects as needed.
Other roles and responsibilities may be assigned on an as needed
Keywords: Nice Systems, Hoboken , Senior Technical Support Engineer, Engineering , Hoboken, New Jersey
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