Digital Media Account Manager (eCommerce/digital advertising exp!)
Company: Aquent
Location: Hoboken
Posted on: June 21, 2022
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Job Description:
Job Title: Digital Media Account Manager (eCommerce)Client
Location: (Hybrid) Hoboken, NJ, Chicago, or San Bruno!
Must Haves:
Job Description:Our Account Manager drives business growth by
maintaining and growing relationships between the media teams. This
role serves as a lead and is responsible for retail satisfaction,
ensuring experience matches or exceeds their expectation. This
position is expected to oversee the creative and merchant
relationships and make certain all teams are consistently receiving
best in class service, representing the needs and goals within the
organization.
On a project and calendar basis, the Account Manager acts as the
subject matter expert between the media business teams and the
internal production teams. The Account Manager is involved in any
pre-production meetings to ensure proper understanding of the scope
of the project and also schedule a recap of the project to glean
feedback for improvement with the teams. The Account Manager will
enhance the communications, and productivity of projects between
the business teams and the creative teams.
Responsibilities--- Act as an elevated point of contact for
assigned teams and projects (primary day-to-day contact is
generally the Producer).--- Manage and develop strong relationships
with business decision makers through ongoing communication.--- Be
the known point of communication for all issues and conflict
resolution. Ensure that business and creative issues are dealt with
in an efficient manner, informing management of any problems that
arise.--- Be the known contact for all requested services outside
of the established production routine.--- When necessary, maintain
contact with business and creative for all phases of projects,
insuring smooth communications at all times.--- Ensure project
schedules are communicated and adhered to.--- Work closely with the
project teams in order to maintain a continuous high-level
knowledge of project status.--- Provide regular two-way clear
communication between the businesses and creative teams, to provide
strong team representation, and set proper expectations.---
Establish routine check-ins to ensure continued growing business
satisfaction.--- Provide a calendar for category pages and home
page based on business needs.--- Be the liaison between different
stakeholders when changes arise within your designated projects.---
Monitor seasonal business needs by category for larger creative
initiatives.--- Dissemination and provision of information, needs
analysis and obstacle resolutions via appropriate communications
channels to relevant management.--- Develop and document protocols
and routines for premium experience.--- Dissemination of newer
workflows and developments.--- Onboarding of new people with
collaboration of the local teams, including: workflow processes,
people introductions, overseeing and coordinating needs with the
creative and business teams, and ensuring that documentation is
updated.--- Provide feedback to local management on whether the
appropriate personnel are on the project, making suggestions for
change.--- Ensure all processes and procedures are completed,
quality standards are met.--- Collaborate with Creative Directors
to audit delivered imagery and/or final output to ensure that the
met or exceed quality standards and business expectations.---
Review all major deliverables outside of the normal production
(i.e. strategic briefs, styles guides, test imagery, marketing
imagery) prior to delivery.--- Expand visibility and strengthen
position with existing teams by deepening the relationship and
cultivating new relationships.--- Pursue and be aware of
opportunities for growth and new business, or other support.---
Understand capabilities and services of creative, and effectively
communicate all offerings.
Minimum Qualifications--- Bachelor's degree or equivalent industry
experience--- Minimum of 2 years in account management or client
services in a creative production environment or media agency---
Proficient in Excel, Word, PowerPoint, Outlook on MAC or PC---
Leadership skills, excellent communication and interpersonal skills
with ability to demonstrate initiative, self-motivation and
assertiveness--- High level of ethics and integrity--- Highly
organized and focused multi-tasker with strong attention to
detail--- Ability to manage conflict within teams
Preferred Qualifications--- Strength in developing strong
internal/external relationships--- Track record for forward and
innovative thinking--- 2+ years' experience growing business
relationships, managing relationships with a value of at least
$1M--- Strong written and verbal communication skills---
Demonstrable growth with ability to assist in building and
implementing long term strategic creative plans--- Excellent client
services and presentational skills and experience.--- High level of
energy and commitment with ability to work in a fast-paced changing
environment--- Ability to educate business and creative teams
around best practice tactics--- Understanding of production
workflow--- Ability to travel as needed between locations
Keywords: Aquent, Hoboken , Digital Media Account Manager (eCommerce/digital advertising exp!), Advertising , Hoboken, New Jersey
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here to apply!
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