NYC Connects Specialist
Company: Hudson Guild
Location: New York City
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Salary: 45-50K Our mission is to
create and sustain a strong, effective community that acknowledges
and responds to the potential, achievements and interdependence of
its diverse members. Rooted in and primarily focused on the Chelsea
neighborhood, we seek to empower all individuals and families to
achieve their highest potential, while maintaining a priority on
those in economic need. POSITION OVERVIEW: Under the supervision of
the Program Manager of Manhattan NY Connects, the NY Connects
Specialist is responsible for providing all participants that call
and/or visit, with free and objective information about long term
services and supports (LTSS). The Specialist must provide
consistent, comprehensive, locally based information through the No
Wrong Door system for individuals, caregivers, and families.
QUALIFICATIONS: The NY Connects Specialist of Manhattan NY Connects
must have at minimum; a Bachelors degree in Social Work and/or
related field, 1 to 2 years experience in the health and human
service field, including service areas related to long term
services and supports. The NY Connects Specialist must have
proficiency in google suites and Microsoft office. He/She/They must
also have experience in answering calls in a call center like
environment, and providing assistance over the phone. He/She/They
must possess excellent customer service skills, attention to
detail, communication skills and maintain the integrity of the
organization at all times. RESPONSIBILITIES: Answer calls and
provide the caller assistance with long term services and support.
Data entry into PeerPlace for all services provided. Complete
weekly/monthly report on assigned deliverables. Screens for
benefits and entitlements, can assist with applications and
advocacy around government-funded and privately funded programs.
Will assist in accessing services, including referral linkages to
these services. Will provide Person-Centered Options Counseling
around client preference for services. May conduct in-home client
visits to assist with entitlement and benefits, grant applications
and to assess clients social, emotional, and environmental status,
as necessary. Conduct outreach and public education to provide
information on NY Connect services and education on long term
services and support. Participate in training to stay current on
trends with social and human service areas. Maintain complete and
accurate case records and within organizational time frames.
Arrange for translation services, as needed, for clients. Actively
participate in supervision and staff meetings. Work with the
Program Director and Program Manager in program planning and
development, including coordination of special programs or events
and communication of problems or needs related to client services.
Provide resources to add to the Resources Directory. Provide
content and/or feedback on the monthly NY Connects Newsletter.
Perform other duties as assigned. WORKING CONDITIONS: Typical
office environment that requires frequent sitting, standing,
walking, talking, hearing & reaching. Occasional stooping,
crouching, and kneeling. As well as travel to multiple locations
within the five boroughs as needed. PHYSICAL REQUIREMENTS:
Occasionally lift and/or move up to 25 pounds. Frequently read
printed materials and computer screens. Frequently operate a
computer keyboard, mouse, & other office equipment. As a full time
employee at Hudson Guild, you will be eligible for: 24 Vacation
Days 1 Floating Holiday 12 Sick Days Medical, Dental and Vision
Insurance 403b Plan As a NYC contracted agency all positions at
Hudson Guild fall under the NYC vaccine mandate. All employees,
consultants, volunteers and interns must show proof of vaccination
upon hire. Hudson Guild is an equal opportunity employer.
Keywords: Hudson Guild, Hoboken , NYC Connects Specialist, Administration, Clerical , New York City, New Jersey
