HobokenRecruiter Since 2001
the smart solution for Hoboken jobs

Senior Manager II, Process Improvement, eComm (Customer Experience)

Company: Walmart
Location: Hoboken
Posted on: November 20, 2020

Job Description:

Position Summary... What you'll do... Position Summary: Want to help change the future of omnichannel retail? Are you looking for a unique and visible customer experience role in a Fortune 1 company? To continue to delight and exceed our customers expectations at Walmart, we are committed to removing defects and friction from every aspect of the customer experience. As part of Walmarts newly created Customer Defect Reduction organization, you will value customer time and seek to protect it. We are looking for a customer obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis. You will lead initiatives focused on self-service, minimizing customer effort when required and enabling an empowering experience for our customer. You will own roadmaps and collaborate with Product and Technology teams to deliver best-in-class solutions for personalized, frictionless, and consistent service. The work you lead will touch millions of customers across our online and stores experiences. You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic roadmaps and use your ability to work across business owners, product management, UX and engineering teams to improve our products and drive a customer and defect obsessed mindset. Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products. Project Identification and Prioritization:Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience Benefit Quantification:Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking Roadmap Ownership:Develop roadmaps to deliver self-service capabilities across the transaction cycle in areas such as order tracking & visibility, returns & exchanges, or canceling & editing orders Collaboration:Define and lead requirements with key partners (business leaders, product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience Results and Accountability:Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelors degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 4 years experience in consulting, project management, business strategy, or related area OR 6 years experience in consulting, project management, business strategy, or related area. 2 years experience leading cross functional teams. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading and mentoring Six Sigma projects Masters: Engineering General, Masters: Finance, Masters: Human Resources, Masters: Supply Chain Six Sigma - Certification

Keywords: Walmart, Hoboken , Senior Manager II, Process Improvement, eComm (Customer Experience), Accounting, Auditing , Hoboken, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Senior Financial Analyst
Description: RESPONSIBILITIES: Kforces client, a world class health care company is seeking a Senior Financial Analyst in Lyndhurst, New Jersey. This firm offers fantastic benefits with opportunity for advancement. (more...)
Company: Kforce Finance and Accounting
Location: Lyndhurst
Posted on: 11/25/2020

SRE - Electronic Trading
Description: SRE - Electronic Trading Our Team Bloomberg Electronic Trading ET provides electronic trading solutions for the fixed income, currencies, and commodities markets. Our solutions provide liquidity, trading (more...)
Company: Bloomberg
Location: New York
Posted on: 11/25/2020

Staff Internal Auditor
Description: Job Description Summary Job Description BD Internal Audit evaluates the adequacy and effectiveness of all worldwide internal control processes on a rotating basis considering significance and risk as (more...)
Company: CareFusion
Location: Franklin Lakes
Posted on: 11/25/2020


Remote Experienced Tax Preparer -?? Seasonal
Description: Overview If youre a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. Youll advance our (more...)
Company: Intuit
Location: Newark
Posted on: 11/25/2020

Credentialed Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: New Haven
Posted on: 11/25/2020

SVP, Compliance Product Group Manager - New York, NY, Tampa, FL and Fort Lauderdale, FL
Description: Job Description: br br Serves as a senior function/business/product compliance risk manager for Independent Compliance Risk Management ICRM responsible for establishing internal strategies, policies, (more...)
Company: Citi
Location: New York
Posted on: 11/25/2020

Postal Mail Delivery
Description: POSTAL MAIL DELIVERY NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs (more...)
Company: USA Labor Services
Location: New York
Posted on: 11/25/2020

Remote Tax Senior
Description: Remote Tax Senior Compensation: Varies, 65,000 - 75,000 depending on experience, plus benefits Location: Remote br Beech Valley connects Top Tier CPAs to highly sought-after full-time remote opportunities. (more...)
Company: Beech Valley Solutions
Location: New York
Posted on: 11/25/2020

Remote Tax Senior (Contract)
Description: Remote Tax SeniorCompensation: 45 - 55 / hourLocation: RemoteDuration: 2-3 months this role would be during the Spring 2021 tax busy season. Preferably that would include hours from January until the (more...)
Company: Beech Valley Solutions
Location: Philadelphia
Posted on: 11/25/2020

Work From Home Credentialed Tax Expert - CPA
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: New York
Posted on: 11/25/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Hoboken RSS job feeds