Customer Service Coordinator
Company: The Judge Group
Location: New York
Posted on: May 4, 2024
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Job Description:
Customer Service RepresentativeAs a Customer Service
Representative, you will handle inquiries via phone, email, and
special orders. Additionally, you'll assist with packing, shipping,
and repairs for special orders. In this fast-paced environment,
your organizational skills and effective communication will be
crucial in meeting daily challenges and ensuring customer
satisfaction.Responsibilities:Answer all company calls and direct
customers to specific departments.Communicate with domestic and
international third-party retailers to assist with customer
questions and repairs.Collaborate with the certificate department
to authenticate purchases.Act as a liaison between third-party
retail customers and the manufacturing office.Receive and inspect
incoming packages, working with FedEx and UPS to resolve any
issues.Listen to customer concerns and proactively take steps to
improve loyalty.Contribute to the repair team and collaborate with
other departments as needed.Ensure timely repair completion and
fulfillment, including packing, shipping, and returns.Advise
purchases across all retailers.Be the main point of contact for
customer inquiries related to repairs, sizing, authenticity, sales,
trunk shows, and the overall experience.Requirements: To excel in
this role, you should meet the following criteria:Fluency in
English: Effective communication is essential.Experience: Ideally,
you should have 1-5 years of experience in a customer service
capacity or call center.Technical Skills: Proficiency in Excel and
Word.Interpersonal Skills: Excellent communication and
interpersonal skills.Adaptability: Thrive in a fast-paced,
high-volume environment, demonstrating proactivity, motivation,
dedication, and initiative.Time Management: Proven ability to work
to strict deadlines.Self-Motivated and Team-Oriented: Ability to
troubleshoot, be solution-oriented, and take direction from the
team.Luxury Jewelry or Fashion Industry Experience (a plus):
Previous experience in these fields would be beneficial.
Keywords: The Judge Group, Hoboken , Customer Service Coordinator, Hospitality & Tourism , New York, New Jersey
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